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FAQ

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • Amazon Payments

What is your return policy?

We offer a 30 Day Money Back Guarantee On All Items. Check out our 30-Day Return Policy.

What is your cancellation policy?

You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at help@thehardwaresupply.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.  

If your item(s) do arrive damaged, please send photos to help@thehardwaresupply.com and we will process an immediate replacement or compensation (usually within 1 business day).

How do I place an order?

To place orders by phone, call us at  1-833-733-4455

To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.

You will receive an immediate order confirmation and we will process your order immediately.

How do I know when my order will ship?

Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information. 

We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. 

If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

Do you charge sales tax?

We are located in New York and do not charge sales tax. This alone can save you hundreds of dollars compared to ordering elsewhere. Unfortunately if you order from New York State you will be charged sale tax.

Can I change my order?

Yes, you can change your order at no cost by simply emailing us at help@thehardwaresupply.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.

How long will it take for my order to ship?

Depending on the brand, orders may ship out the same business day or take up to 2 business days to ship. On rare occasions order shipment may take longer due to unforeseen delays. 

You can get immediate assistance regarding the status of your order by emailing help@thehardwaysupply.com or calling  1-833-733-4455

We GUARANTEE the fastest processing and shipping times in the industry, along the most responsive customer service, period

★Customer Reviews★

Let Our Customers Speak For Us!

642 reviews
86%
(554)
13%
(81)
1%
(6)
0%
(0)
0%
(1)
Fantastic Sauna for the Price and Looks Great Too!

My adult son and I bought this together for a very reasonable price. We wanted a super hot sauna so we went with the "traditional" sauna and after some experimenting with rock layout, we can get the heat up to 90 degrees centigrade or about 195 degrees Fahrenheit. Not all of you will want it that hot but we can get it there. I made one other change and added a $12 portable fan to sit under the heater to keep the cut off switch from tripping early and allowing the heat to get that high. I can share pictures if anyone wants them. The assembly instructions are terrible and reference screws that you do NOT need since thi snaps together like a lego set. Be aware the delivery pallet is about 500 pounds so there is a lot to move to the ultimate location, but they use FedEx for delivery and the Fedex guy put the pallet exactly were we wanted it. It took my wife and I (YOU NEED TWO PEOPLE), a few hours to unwrap the pallet and carry the pieces through multiple doorways into a corner of the basement. It then took another 4 hours to "snap" it together. Candidly the hardest part was locating the optimal location for the heater, and I used 2 bricks at the outer edge to give it strong stability. The fan sits under the unit and keeps the cutoff switch cooler. You will need an electrician (unless you are handy with hand wiring), and you will need one double breaker open in your power panel since this unit needs its own 220 circuit so don't think you are going to just plug it in. That was a large expense for us give how much needed to be done though I suspect you might only spend a few hundred on this. Final summary -I would buy this again in a heartbeat. There are in short supply due to everyone wanting one due to Covid (our reason), but now that I only have to go down a flight of stairs in the morning and watch CNN through the window, it's a treat to have this. The folks at Hardware were great to work with as well so if I need anything else that they sell, I'm buying from them.

ILve 30" Nostalgie Series Freestanding Single Oven Dual Fuel Range with 5 Sealed Burners (UPN76DM)

We bought the range for our son and his wife and they said they love it.

Recommend It!

Just used my new Mesa Malibu tonight. It is wonderful! It was fairly easy to install. However had a plumber hook it up to make sure we would not have any water issues.

Platinum Steam Shower 40" x 40" x 89" DZ963F8

★ Customer Reviews ★

Let customers speak for us

642 reviews
86%
(554)
13%
(81)
1%
(6)
0%
(0)
0%
(1)
Fantastic Sauna for the Price and Looks Great Too!

My adult son and I bought this together for a very reasonable price. We wanted a super hot sauna so we went with the "traditional" sauna and after some experimenting with rock layout, we can get the heat up to 90 degrees centigrade or about 195 degrees Fahrenheit. Not all of you will want it that hot but we can get it there. I made one other change and added a $12 portable fan to sit under the heater to keep the cut off switch from tripping early and allowing the heat to get that high. I can share pictures if anyone wants them. The assembly instructions are terrible and reference screws that you do NOT need since thi snaps together like a lego set. Be aware the delivery pallet is about 500 pounds so there is a lot to move to the ultimate location, but they use FedEx for delivery and the Fedex guy put the pallet exactly were we wanted it. It took my wife and I (YOU NEED TWO PEOPLE), a few hours to unwrap the pallet and carry the pieces through multiple doorways into a corner of the basement. It then took another 4 hours to "snap" it together. Candidly the hardest part was locating the optimal location for the heater, and I used 2 bricks at the outer edge to give it strong stability. The fan sits under the unit and keeps the cutoff switch cooler. You will need an electrician (unless you are handy with hand wiring), and you will need one double breaker open in your power panel since this unit needs its own 220 circuit so don't think you are going to just plug it in. That was a large expense for us give how much needed to be done though I suspect you might only spend a few hundred on this. Final summary -I would buy this again in a heartbeat. There are in short supply due to everyone wanting one due to Covid (our reason), but now that I only have to go down a flight of stairs in the morning and watch CNN through the window, it's a treat to have this. The folks at Hardware were great to work with as well so if I need anything else that they sell, I'm buying from them.

ILve 30" Nostalgie Series Freestanding Single Oven Dual Fuel Range with 5 Sealed Burners (UPN76DM)

We bought the range for our son and his wife and they said they love it.

Recommend It!

Just used my new Mesa Malibu tonight. It is wonderful! It was fairly easy to install. However had a plumber hook it up to make sure we would not have any water issues.

Platinum Steam Shower 40" x 40" x 89" DZ963F8